An intelligent conversational agent (a.k.a., chat-bot) could embrace conversational technologies to obtain user preferences online, to overcome inherent limitations of recommender systems trained over the offline historical user behaviors. In this paper, we propose CORE, a new offline-training and online-checking framework to plug a COnversational agent into REcommender systems. Unlike most prior conversational recommendation approaches that systemically combine conversational and recommender parts through a reinforcement learning framework, CORE bridges the conversational agent and recommender system through a unified uncertainty minimization framework, which can be easily applied to any existing recommendation approach. Concretely, CORE treats a recommender system as an offline estimator to produce an estimated relevance score for each item, while CORE regards a conversational agent as an online checker that checks these estimated scores in each online session. We define uncertainty as the sum of unchecked relevance scores. In this regard, the conversational agent acts to minimize uncertainty via querying either attributes or items. Towards uncertainty minimization, we derive the certainty gain of querying each attribute and item, and develop a novel online decision tree algorithm to decide what to query at each turn. Our theoretical analysis reveals the bound of the expected number of turns of CORE in a cold-start setting. Experimental results demonstrate that CORE can be seamlessly employed on a variety of recommendation approaches, and can consistently bring significant improvements in both hot-start and cold-start settings.

Large Language Models (LLMs) excel at generating coherent text within a single prompt but fall short in sustaining relevance, personalization, and continuity across extended interactions. Human communication, however, relies on multiple forms of memory, from recalling past conversations to adapting to personal traits and situational context. This paper introduces the Mixed Memory-Augmented Generation (MMAG) pattern, a framework that organizes memory for LLM-based agents into five interacting layers: conversational, long-term user, episodic and event-linked, sensory and context-aware, and short-term working memory. Drawing inspiration from cognitive psychology, we map these layers to technical components and outline strategies for coordination, prioritization, and conflict resolution. We demonstrate the approach through its implementation in the Heero conversational agent, where encrypted long-term bios and conversational history already improve engagement and retention. We further discuss implementation concerns around storage, retrieval, privacy, and latency, and highlight open challenges. MMAG provides a foundation for building memory-rich language agents that are more coherent, proactive, and aligned with human needs.

Building on this, we will examine joint text-speech pre-training (Chiu et al., 2022; Bar-rault et al., 2023; Chen et al., 2022) methods, This section will provide a comprehensive look at how state-of-the-art voice-interfaced LLMs (Reid et al., 2024; Chu et al., Current Trends The current work in AI virtual assistants builds upon the voice-only systems of the last decade by leveraging LLMs to significantly improve the coverage and robustness of the spoken language understanding and dialogue state tracking components, in addition to substantial advancements in spoken language generation. It highlights recent advancements in multi-turn dialogue systems, encompassing both LLM-based open-domain dialogue (ODD) and task-oriented dialogue (TOD) systems, as well as relevant datasets and evaluation metrics.

Conversational agents built on large language models (LLMs) are becoming increasingly prevalent, yet most systems are designed for one-on-one, turn-based exchanges rather than natural, asynchronous group chats. As AI assistants become widespread throughout digital platforms, from virtual assistants to customer service, developing natural and humanlike interaction patterns seems crucial for maintaining user trust and engagement. We present the Humanlike Multi-user Agent (HUMA), an LLM-based facilitator that participates in multi-party conversations using human-like strategies and timing. HUMA extends prior multi-user chatbot work with an event-driven architecture that handles messages, replies, reactions and introduces realistic response-time simulation. HUMA comprises three components--Router, Action Agent, and Reflection--which together adapt LLMs to group conversation dynamics. We evaluate HUMA in a controlled study with 97 participants in four-person role-play chats, comparing AI and human community managers (CMs). Participants classified CMs as human at near-chance rates in both conditions, indicating they could not reliably distinguish HUMA agents from humans. Subjective experience was comparable across conditions: community-manager effectiveness, social presence, and engagement/satisfaction differed only modestly with small effect sizes. Our results suggest that, in natural group chat settings, an AI facilitator can match human quality while remaining difficult to identify as nonhuman.

The rise of agentic systems that combine orchestration, tool use, and conversational capabilities, has been more visible by the recent advent of large language models (LLMs). While open-domain frameworks exist, applying them in private domains remains difficult due to heterogeneous tool formats, domain-specific jargon, restricted accessibility of APIs, and complex governance. Conventional solutions, such as fine-tuning on synthetic dialogue data, are burdensome and brittle under domain shifts, and risk degrading general performance. In this light, we introduce a framework for private-domain multi-agent conversational systems that avoids training and data generation by adopting behavior modeling and documentation. Our design simply assumes an orchestrator, a tool-calling agent, and a general chat agent, with tool integration defined through structured specifications and domain-informed instructions. This approach enables scalable adaptation to private tools and evolving contexts without continual retraining. The framework supports practical use cases, including lightweight deployment of multi-agent systems, leveraging API specifications as retrieval resources, and generating synthetic dialogue for evaluation -- providing a sustainable method for aligning agent behavior with domain expertise in private conversational ecosystems.

Housing cooperative is a common type of multifamily building ownership in Sweden. Although this ownership structure grants decision-making autonomy, it places a burden of responsibility on cooperative's board members. Most board members lack the resources or expertise to manage properties and their energy consumption. This ignorance presents a unique challenge, especially given the EU directives that prohibit buildings rated as energy classes F and G by 2033. Conversational agents (CAs) enable human-like interactions with computer systems, facilitating human-computer interaction across various domains. In our case, CAs can be implemented to support cooperative members in making informed energy retrofitting and usage decisions. This paper introduces a Conversational agent system, called SPARA, designed to advise cooperatives on energy efficiency. SPARA functions as an energy efficiency advisor by leveraging the Retrieval-Augmented Generation (RAG) framework with a Language Model(LM). The LM generates targeted recommendations based on a knowledge base composed of email communications between professional energy advisors and cooperatives' representatives in Stockholm. The preliminary results indicate that SPARA can provide energy efficiency advice with precision 80\%, comparable to that of municipal energy efficiency (EE) experts. A pilot implementation is currently underway, where municipal EE experts are evaluating SPARA performance based on questions posed to EE experts by BRF members. Our findings suggest that LMs can significantly improve outreach by supporting stakeholders in their energy transition. For future work, more research is needed to evaluate this technology, particularly limitations to the stability and trustworthiness of its energy efficiency advice.

Lexical alignment, where speakers start to use similar words across conversation, is known to contribute to successful communication. However, its implementation in conversational agents remains underexplored, particularly considering the recent advancements in large language models (LLMs). As a first step towards enabling lexical alignment in human-agent dialogue, this study draws on strategies for personalising conversational agents and investigates the construction of stable, personalised lexical profiles as a basis for lexical alignment. Specifically, we varied the amounts of transcribed spoken data used for construction as well as the number of items included in the profiles per part-of-speech (POS) category and evaluated profile performance across time using recall, coverage, and cosine similarity metrics. It was shown that smaller and more compact profiles, created after 10 min of transcribed speech containing 5 items for adjectives, 5 items for conjunctions, and 10 items for adverbs, nouns, pronouns, and verbs each, offered the best balance in both performance and data efficiency. In conclusion, this study offers practical insights into constructing stable, personalised lexical profiles, taking into account minimal data requirements, serving as a foundational step toward lexical alignment strategies in conversational agents.